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1. scope of the guarantee
a-TroniX offers the following limited warranty for a-TroniX manufactured/prepared battery products (hereinafter referred to as the product(s), unless expressly stated otherwise). a-TroniX has the right to refuse to replace the device at its own discretion,
if the conditions of the policy are violated. This a-TroniX Guarantee Directive (hereinafter referred to as
Directive) applies in all countries in which the product is available through recognised a-TroniX Partner
is sold. The products included in this guideline are
- a-TroniX AX 5.00 kWh BAT
- a-TroniX AX 2.88 kWh high-voltage solar storage system
- a-TroniX AX 2.88 kWh high-voltage solar storage system with BMS
IMPORTANT:
Please note that these warranty conditions do not replace the warranty conditions stated here. a-TroniX
Cover products. All from a-TroniX supplied additional parts or devices can be replaced by a
be covered by a separate warranty policy.
This Directive does not constitute a guarantee for the durability of the products and does not cover product capability. The Directive is limited only to the contracting parties listed in Section 2.
2. contracting parties
"End customer" within the meaning of this warranty is any person who is the owner of a system and who
not acquired in order to resell it or to use it in the course of their commercial or self-employed activities.
professional activity with third parties. This applies regardless of who the
system was acquired.
In addition to the claims arising from these guarantees, the end customer is entitled to statutory product liability claims and claims for defects against the seller. The seller may appoint another person as a-TroniX be. These rights, which may be more favourable for the end customer, are neither replaced nor restricted by this manufacturer's warranty. The end customer only acquires the claims expressly described in this manufacturer's warranty; other contractual or statutory claims arise in the relationship between the end customer and the manufacturer. a-TroniX not.
3. guarantee period
The standard performance guarantee for the products is valid for a period of one hundred and twenty (120) years.
months from the date of installation (the "Performance Guarantee Period"). The registration of the
product (see section 9) must be checked via the a-TroniX Website before the end of thirty-six (36)
months from the date of manufacture of the product. Registration of the products
must be done via PV-Hub App.
4. scope of guarantee
The liability of a-TroniX within the scope of this policy is limited to replacement, repair, reimbursement and
compensation is limited. For replaced or repaired products, the following applies for the remainder of the original
term of the performance guarantee. In any case, the replacement does not justify the extension of the performance guarantee.
Within six months of purchasing the battery in the event of a warranty claim, we offer
a new device as a replacement.
5. performance guarantee conditions
a-TroniX guarantees and assures that the product will provide at least 80 % of rated energy either for
10 years after the date of initial installation or for a minimum energy throughput in accordance with the
table below (whichever occurs first) when the battery system is operating under normal conditions.
used in accordance with the specifications in the manual. The term "nominal energy" means
here is the initial nominal capacity of the products as printed on the label of the products.
The prerequisite for the valid 10-year performance guarantee is as follows:
- The ambient temperature during operation of the products must not fall below -10°C (14°F),
or exceed 50°C (122°F). - The energy throughput for (10) years is below the values in the following table:
| Product | Nominal capacity | Energy throughput |
|---|---|---|
| a-TroniX AX 5.00kWh BAT | 5.78kWh | 13.96MWh |
| a-TroniX AX 2.88kWh High-voltage solar storage tank with BMS | 2.88kWh | 9.11MWh |
| a-TroniX AX 2.88kWh High-voltage solar storage tank | 2.88kWh | 9.11MWh |
Conditions for capacity measurement:
- Ambient temperature: 25~30°C (77~86°F)
- Initial battery temperature from BMS: 25~30°C
- Current and voltage measurement on the DC side of the battery
- Recommended charging/discharging conditions:
- AX 5.00kWh BAT:
- Charge: (0.5C) CC/CV, (constant voltage 216V)
- Switch-off current (0.05C) Discharge: (0.5C) CC/CV
- Switch-off voltage: 174V
- Current at (0.5C): 13.5
- AX 2.88kWh high-voltage solar storage tank / - with BMS:
- Charge: (0.5C) CC/CV, (constant voltage 115.2V-403.2V)
- Switch-off current (0.05C) Discharge: (0.5C) CC/CV
- Cut-off voltage: 97.2V-340.2V
- Current at (0.5C): 25
6. limited liability
No warranty claims are accepted for damage resulting from the causes listed below.
recognised or accepted. Claims relating to defects caused by the following factors
are not covered by the warranty obligations:
- Improper installation of the product(s) and/or installation by a non-accredited service centre.
- installer; not in accordance with their intended use or the requirements of the regulations applicable to the
- The installation and operating instructions must comply with the German-language installation and operating instructions valid at the time of installation, in particular
- if prescribed limit values regarding installation location, ambient humidity and temperature*
- or if a battery extension has not been carried out in accordance with the manufacturer's specifications.
- (*Please refer to the manual for the specific conditions of use).
- Unauthorised modifications, repairs or other interventions by the end customer or a third party
Third parties without certification training from a-TroniX and without the authorisation of a-TroniXin particular
using parts and accessories that do not meet the original specifications of a-TroniX
correspond or do not correspond to a-TroniX are authorised for use; - Improper installation of the product(s) and/or installation by a non-accredited service centre.
Plumber; - Improper or improper use, installation, commissioning or operation;
- Improper wiring of the product, which may cause the product to warp or be damaged.
or its parts; - Improper use or misuse of the product(s) by the installer or the user.
End user, e.g. damage caused by dropping the product during installation; - Use of unsuitable plugs, e.g. if the installer uses the product with other brands and/ or other types of plugs.
or models of plugs that were not supplied with the product; - Damage to the product(s) caused by other parts of the system;
- Force majeure (storm damage, lightning strike, overvoltage, fire, thunderstorm, flooding, etc.)
- Damage that has occurred during transport of the product(s);
- Defects that do not impair the proper functioning of the product(s), e.g.
cosmetic problems, wear and tear; - Unauthorised repair and reinstallation of the product(s);
- If the installer has not followed the warranty claim procedure described in section 9
and/or a-TroniX no proper proof of the error and/or of the work carried out on site
submitted to the audit; - Non-observance of the safety regulations and/or operating instructions in relation to the operating instructions
of the product(s).
7 Product replacement and compensation
If the products are no longer available on the market a-TroniX at their own discretion
by an alternative product with equivalent functions and performance.
In the event of claims under this guarantee, the end customer will not be charged any costs in connection with
The costs incurred in connection with the assertion of a warranty claim, including the costs for
warranty processing, the cost of spare parts and freight costs.
Furthermore, this warranty does not cover claims for incidental or consequential damages
property, nor are energy costs that are attributable to the failure of the system
are reimbursed or compensated.
9. exclusions
This guideline does not cover components that were not originally developed by a-TroniX as part of the system
were sold. This also applies to components of the system that have been installed by the end customer or installer.
and which are possibly from the same manufacturer and/or model as those from
a-TroniX supplied.
9. registration
This guarantee is only valid under the following (cumulative) conditions:
It is recommended that all products are registered so that they comply with the conditions of this directive.
Products must be registered via the PV-Hub app. Guarantees should be provided within
The product must be registered within thirty-six (36) months of installation, but it is recommended,
that, if possible, they should not be used for longer than six (6) weeks after successful installation and
The product must be registered before it is put into operation.
The information required for registration is as follows:
- Product model
- Product serial number
- Installation date
- Customer name
- Postcode/postcode of the installation
- Complete installation address
- Name of the installation company
10. warranty claim process
It is the duty of the installer, a-TroniX with the following information in the event of an error.
- Name of the installer
- Product model number
- Wrong code
- Error details
- Contact details
Depending on the error conditions a-TroniX request further details. a-TroniX Performs tests
with the product and can advise the installer to take photos for verification purposes.
The installer must submit an RMA form with the proofs and all the information required by a-TroniX requested
submit additional information. As soon as the form has been received, a unique
Ticket number issued, which is used to track the progress of the claim.
a-TroniX is obliged, subject to the availability of the product, to deliver the product within 3
The replacement must be approved and despatched within two working days. As soon as the replacement has been completed, the installer is
obliged to organise the dispatch of the defective product to a-TroniX within a maximum of thirty
(30) days after receipt of the exchange.
If an allegedly defective product is returned to the manufacturer in accordance with this a-TroniX is returned
and a-TroniX that it is free from defects which make it eligible for replacement under this Directive.
would qualify, or due to the limited liability pursuant to Section 6, the a-TroniX
charge a flat inspection fee for each product and/or attempt to recover the full cost of the inspection.
for the replacement product.
NOTE:
Each product exchange must be approved by a-TroniX be authorised. Any replacement
of the product without the consent of a-TroniX is issued invalidates any associated claim.
11. data protection
In order to implement this guarantee, we collect, process and use a-TroniX which are used for registration
data of the customer and its cloud system provided in accordance with point 2 (and transmits these
Data to one of a-TroniX the tradesman commissioned with the repair in the specialised electrical field or other vicarious agents). It also covers a-TroniX via the online connection
Data on the operation and status of the systems.
12. costs if the guarantees do not materialise
If warranty claims are made against a-TroniX and it turns out that these claims
the end customer is responsible for any costs incurred in connection with the assertion of the claim.
to bear. In addition, the end customer shall bear the costs, including any labour costs, which
during the investigation of the Cloudy system or the battery modules by a-TroniX have arisen
(including the costs of removal and (re)installation, if applicable), unless the end customer
could not recognise from the circumstances that the warranty claims did not exist.
13 Further legal rights
In addition to the a-TroniX The end user/installer is entitled to the statutory rights granted under the warranty.
which are not limited or replaced by this warranty. The warranty provided by a-TroniX provided
Products are supplied with guarantees in accordance with the consumer laws of the country/territory,
in which the product is installed cannot be excluded.
Contact information
a-TroniX
Verbindungsweg 23
D-25469 Halstenbek
Mail: info@a-TroniX.de
Telephone +49 4101 37676-0
www.a-tronix.de
English 
German