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1. scope of the guarantee
a-TroniX grants the following limited and extended warranty for products manufactured by a-TroniX manufactured
inverter (hereinafter referred to as product(s), unless expressly stated otherwise).
is specified), which is a-TroniX are manufactured/delivered. a-TroniX has at its own discretion
the right to refuse to replace the device if the terms of this policy are violated. The a-TroniX-Guarantee Directive (hereinafter referred to as the Directive) applies in Germany, where the product is certified by recognised a-TroniX-partner is sold. The product(s) to which
to which this guideline refers are
a-TroniX Inverter:
a-TroniX AX hybrid inverter 1ph, a-TroniX AX hybrid inverter 3ph
IMPORTANT!
Please note that these warranty conditions apply to a-TroniX products apply as described here.
This guarantee is limited exclusively to the a-TroniX inverter and does not cover any external parts or additional devices. All from a-TroniX Additional parts or devices supplied by the manufacturer can be covered by a separate warranty declaration.
This guideline does not constitute a guarantee for the durability of the product, nor does it
any product characteristic.
This Directive is limited to the parties listed in Section 2.
2. contracting parties
This guideline only applies to the first purchaser of the product from a-TroniX (buyer), if the
buyer is a distributor, a solar dealer or an authorised electrician (installer)
who supplies the product to another party or to this other party (end user),
where the product is installed.
3. warranty period and warranty extension
The insurance policy offers the guarantee benefits listed below:
Standard guarantee
The product is guaranteed for a period of one hundred and twenty (120) months from the date of installation.
free from defects in material and workmanship.
4. eligibility of the policy
The only person(s) authorised to invoke the guarantee under this contact is/are
the installer and authorised personnel of a-TroniX. If the installer
has gone bankrupt or insolvent or if the site is located in a remote area
the end user/installer may, at his own discretion and at his own expense, install a
appoint a local installer to take over the tasks of the original installer.
5. limited liability
No warranty claims will be recognised or accepted for damage attributable to the causes listed below. Claims relating to defects that
are caused by the following factors are not covered by the warranty obligation of
a-TroniX:
- Insufficient ventilation and circulation, resulting in minimal cooling and natural airflow
- Improper installation of the product(s) and/or installation by an unauthorised installer
- Improper or non-compliant use, installation, commissioning, start-up or operation
- Improper wiring of the product, resulting in deformation or damage to the product or its parts
- Improper use or misuse of the product(s) by the installer or end user, e.g. damage caused by dropping the product during installation
- Use of unsuitable plugs, e.g. if the installer has installed the product with a different brand and/or model of plugs that were not supplied with the product
- Damage to the product(s) caused by other parts of the system
- Force majeure (storm damage, lightning, overvoltage, fire, thunderstorms, flooding, etc.)
- Damage caused during the transport of the product(s)
- Defects that do not affect the proper functioning of the product(s), e.g. cosmetic defects, wear and tear
- Unauthorised repair and reinstallation of the product(s)
- Failure to comply with the safety regulations and/or operating instructions relating to the product(s) in the operating instructions.
If authorised a-TroniX staff establishes that the complaint is justified and that the product
is defective due to defects in material and workmanship, the a-TroniX at your own discretion
act:
- Repair of the product on site or in a designated repair centre a-TroniX Office or service centre;
- as a replacement for the faulty or damaged product, the nearest product from its range.
current product range.
The replacement product(s) may vary in specification and size within the limits specified by a-TroniX parameters deemed appropriate. a-TroniX can replace parts with reconditioned parts.
6. exclusions
This guideline does not cover components that were not originally developed by a-TroniX as part of the system
have been sold. This also includes components of the system that have not been installed by the end user or installer.
and which were obtained from the same manufacturer and/or model as those from a-TroniX
can be delivered.
7. registration
It is recommended that all products are registered so that they fall under the conditions of this directive.
Registration refers to online registration via the PV Hub. The registration is
a mandatory requirement. Guarantees should be honoured within thirty-six (36) months after
registered during installation. However, it is recommended that they are not registered later if possible.
registered more than six (6) weeks after the successful installation and commissioning of the product
be used. The information required for registration via PV-HUB is as follows:
- Product model
- Product serial number
- Installation date
- Customer name
- Postcode/postcode of the installation
- Complete installation address
- Name of the installation company
8. warranty claim process
It is the duty of the installer/distributor, a-TroniX in the event of an error with the following information:
- Name of the installer:
- Product model no:
- Fault code:
- Error details:
- Contact information:
a-TroniX can request additional details depending on the error conditions.
a-TroniX carries out tests on the product and may ask the installer to take photos for evidence purposes. The installer must submit an RMA form with the evidence and all the information requested by a-TroniX requested
submit additional information. Upon receipt of the form, a unique ticket number
which is used to track the progress of the complaint.
a-TroniX is obliged to approve and dispatch the product within 3 working days, provided the product is available. Once the replacement has been completed, the installer is obliged to dispatch the faulty product to a-TroniX within a maximum of thirty (30) days of receipt
of the replacement product.
If an allegedly defective product is returned to the manufacturer in accordance with this a-TroniX is returned
and a-TroniX that it is free from defects which make it eligible for replacement under this Directive.
would qualify, or due to the limited liability pursuant to Section 6, the a-TroniX
charge a flat-rate inspection fee for each product.
NOTE:
Each product exchange must be approved by a-TroniX be authorised. Any replacement of the
product without the consent of a-TroniX leads to the cancellation of the associated claims.
9. further legal rights
In addition to the a-TroniX warranty, the end user/installer has the legal right to
Rights that are not limited or replaced by this guarantee.
The from a-TroniX products are supplied with warranties that cannot be excluded under the consumer laws of the country/territory in which the product is installed.
10. contact information
a-TroniX
Verbindungsweg 23
D-25469 Halstenbek
Mail: info@a-tronix.de
Phone: +49 4101 376760
English 
German